Mast Manufacturing Policy
MAST aims to provide customers with a high standard of product quality and customer service, and is an ISO9001 and ISO13485 certified company. Mast has an extensive range of products available from stock. Mast offers a custom manufacturing service to make products to customer specification, with minimum order requirements whilst complying with international regulatory requirements.
All customer requests for a customised product will be coded /NCE and labelled ‘Not for clinical diagnostic use’. For veterinary or research use only’, unless the antibiotic strengths requested are in line with the current EUCAST/CLSI requirements and the full technical file is available in which case they may be CE marked.
It is important that every customer understands the terms and conditions of this service, a summary of which covering the most popular products is provided in the table below. One important issue is that we specify the minimum order quantity for each type of product and, whilst every attempt is made to achieve this actual number (or a higher quantity if ordered), the nature of the processes involved means the target quantity cannot be guaranteed – our commitment is to supply between 80 and 100% of the quantity ordered. The final quantity may also comprise of more than one batch number. Exceptions may be made for specific tenders if agreed in advance.
Mast Group Ltd. can only manufacture in certain increments above the minimum quantity due to the nature of the manufacturing processes, and this is considered in the pricing.
|
Product |
Min. order (packs) |
Increments (packs) |
Optimum (packs) |
Lead time (weeks) |
|
Cartridge discs |
18 |
10 |
98 |
6* |
|
Discs in vials |
22 |
25 |
97 |
6* |
|
Mastrings (number coded) |
Initial order 10
Subsequent 10 |
10 |
100 |
6* |
|
Mastrings (letter coded) |
Initial order 20
Subsequent 10 |
10 |
100 |
6* |
|
Adatab/Selectatab |
14 |
15 |
44 |
6* |
|
Selectavial |
A |
A |
A |
6* |
|
Mast Assure |
1 |
1 |
50 |
8 |
|
Media Stock Formulae (5kg packs) |
1 |
N.A. |
20 |
6* |
|
Media Non- Stock Formulae |
25Kg |
N.A. |
75Kg |
~ 12* |
N.A. = not applicable
* / A see notes below
* Please note 6 weeks lead time refers to new strengths of currently used antibiotics or slight modifications of existing products. For products containing new antibiotics/materials which we have never worked with before, or there is a special cartridge variant, there is an evaluation process and review which has to be performed leading to a minimum 12 week lead time. Pricing will be on application and specific delivery dates will be provided by quotation for such new products.
A Minimum order, increments and optimum quantities for MAST® SELECTAVIAL and MAST® SELECTATAB products are dependent on customer specifications and pack size. Minimum order quantity and prices will be confirmed by quotation.
Please contact Customer Services before completing orders for custom manufactured products for advice on minimums and lead times. A more detailed version of this policy is available on request.