Field Service Engineer

Mast Group Ltd. are looking to recruit a Field Service Engineer to join the Instrument support team to provide essential support and training on the technical application of all Mast Instrumentation.

Mast Group Ltd. is a leading international manufacturer and supplier of medical diagnostics products for the diagnosis of infectious disease. Our products are used throughout the UK and worldwide. The job holder will an integral part of the Engineering team, assisting in the development and production of instrument-based solutions within the group.

Based in the South of the UK, we require a Field Service Engineer to work alongside other experienced members of the team within a busy environment covering the south of the UK network of clients, with a requirement to travel to our Daresbury Site where the main office is.

THE ROLE

• Working face to face with our client network, providing support, training and advice on Mast Supplied instruments
• Involvement in design, construction and implementation of training
• Deliver and install Mast Supplied instruments to client sites including system integration and client training
• Respond to technical support calls, responding accordingly and identifying any areas of concern or improvement
• Support the sales team in demonstrations and other related activities
• Involvement in alpha and beta testing of new software and hardware

THE PERSON

• Experience of working in a client facing environment
• Experience of working remotely and as part of a team
• Able to work to deadlines and prioritise workload
• Excellent communication skills both written and verbal
• Attention to detail is a must
• Experience of clinical laboratory working practices an advantage
• IT skills in various applications a must (including Microsoft) plus ability to learn new applications
• Working across different locations is a requirement and therefore necessitates someone who is flexible in their approach
• Full driving licence is a requirement and a licence check will be carried out
• Willingness to undertake training to improve skills

In addition to the specified duties the employee is expected to perform additional tasks when reasonably called upon to do so.